Post by shiyabul on Aug 20, 2024 6:29:13 GMT
It’s like a never-ending gift that keeps giving – providing our agents with the resources they need to succeed. SOURCEContact Center Pipeline April TAGScustomer servicecustomer supportknowledge baseKnowledge Managementknowledge management systems Mark Pereira Mark Pereira Meet Mark Pereira, a passionate learning and development professional with a wealth of knowledge and experience. He is an experienced Trainer and On-Site Supervisor who has earned several certifications.
These include the Certified Professional All, I https://lastdatabase.com/ might add at a cost of Trainer (C.P.T.), Certified Customer Service Professional (C.C.S.P.), and Modern Classroom Certified Trainer (M.C.C.T.). Combining his academic background in Commerce and Innovative Education and Teaching with practical experience, Mark is a valuable learning leader who boosts retention and productivity through proven teaching methods.
He provides expert coaching to agents with empathy and skill and stays up-to-date with industry developments and advancements from his base in Indianapolis. RELATED ARTICLESMORE FROM AUTHOR Strategies to Grow a Knowledge Sharing Culture Strategies to Grow a Knowledge Sharing Culture Inside the March Issue Thought You Should Know Contact Centers Contact Centers Contact Center Pipeline Magazine
These include the Certified Professional All, I https://lastdatabase.com/ might add at a cost of Trainer (C.P.T.), Certified Customer Service Professional (C.C.S.P.), and Modern Classroom Certified Trainer (M.C.C.T.). Combining his academic background in Commerce and Innovative Education and Teaching with practical experience, Mark is a valuable learning leader who boosts retention and productivity through proven teaching methods.
He provides expert coaching to agents with empathy and skill and stays up-to-date with industry developments and advancements from his base in Indianapolis. RELATED ARTICLESMORE FROM AUTHOR Strategies to Grow a Knowledge Sharing Culture Strategies to Grow a Knowledge Sharing Culture Inside the March Issue Thought You Should Know Contact Centers Contact Centers Contact Center Pipeline Magazine